How to Fix CapCut Templates Not Showing or Working in 2024
If you‘re an avid CapCut user, you know how essential templates are for quickly creating engaging, professional-looking videos. Templates provide ready-made layouts complete with graphics, text, effects, and timing—serving as helpful starting points for your own creations. Just add your photos or video clips, customize the text, and your video is ready to share on TikTok, Instagram, or anywhere else.
But what happens when you go to use a CapCut template and it‘s not showing up or working properly? It‘s a frustrating experience that can put a sudden halt to your content creation. Don‘t worry though, you‘re not alone in this struggle. Many CapCut users have reported issues with templates not loading, showing a blank screen, freezing the app, or not functioning as expected.
In this guide, we‘ll delve into the common causes behind disappearing or malfunctioning CapCut templates and provide you with troubleshooting steps to get them working smoothly again. Whether you‘re a beginner or a seasoned pro, these tips will help you get back to creating stunning videos with CapCut‘s template features.
Why Are CapCut Templates Not Showing?
There are a few main reasons you may open the CapCut app and not see any templates load:
- Country restrictions: In certain regions like India, Pakistan, and Bangladesh, the CapCut app is banned or restricted, usually due to its association with TikTok and parent company ByteDance. This means the full app with all features won‘t be available for download from official app stores.
Even if you previously had CapCut installed before new restrictions went into place, template access relies on an internet connection to CapCut‘s servers. So a ban can lead to templates not loading even if the rest of the app‘s offline features still work. Using a VPN, which we‘ll discuss more later on, is often an effective workaround.
Slow or unstable internet connection: Since CapCut templates require downloading data from the company‘s servers, you need a reliable internet connection, whether it‘s via Wi-Fi or mobile data. If you‘re in an area with weak signal or your network connection is slow, the templates may have trouble fully loading or not show up at all in the app.
Outdated app version: As with any app, it‘s crucial to keep CapCut updated to access new templates and benefit from performance improvements and bug fixes in each release. If you‘re using an older version of CapCut, you may see blank templates or encounter glitches with the feature. Head to the App Store or Google Play Store to check if you have the latest version installed.
Device compatibility issues: Although rare, some Android or iOS devices may have trouble displaying CapCut templates correctly due to lower processing power, insufficient storage space, or software bugs. Restarting your device and clearing the app cache is a good first troubleshooting step. We‘ll go over this more below.
How to Fix CapCut Templates Not Working
Now that we‘ve covered some of the underlying causes, let‘s get into the solutions! Here are 5 ways to troubleshoot CapCut templates when they‘re not showing or working:
- Check your internet connection
As mentioned earlier, a weak or disconnected internet is often the culprit for template issues. Make sure your device is connected to a stable Wi-Fi network or has a strong cellular data signal. You can test your internet speed using free apps like Speedtest by Ookla to ensure it meets CapCut‘s minimum requirements.
If you‘re on Wi-Fi, try moving closer to the router or connecting to a different network. Disconnect and reconnect the Wi-Fi on your device. If using mobile data, check that you have an active plan with available data. Restart your device to refresh the connection. Once you‘ve verified you have a stronger internet connection, relaunch CapCut and try loading templates again.
- Update the CapCut app
Having the latest version of CapCut is essential for optimal performance, including template functionality. New updates often include fixes for known template bugs and glitches. More templates are also added with each app release, so staying updated ensures you have access to the latest layouts.
To manually check for updates, visit the App Store on iOS or Google Play Store on Android. Search for CapCut and see if an "Update" button appears. If so, tap it to install the newest version. You can also enable automatic updates in your device settings to avoid having to manually update apps.
- Clear app cache and data
Over time, CapCut can accumulate cached data that may cause issues like templates not loading properly. Clearing the app cache will remove temporary files without deleting your projects or saved drafts. Here‘s how to do it:
For iPhone/iPad:
- Go to Settings and select General
- Tap "iPhone Storage" or "iPad Storage"
- Scroll down to find CapCut, then tap it
- Select "Offload App" to clear cache without deleting the app completely
- Alternatively, you can tap "Delete App" then head to the App Store to reinstall a fresh copy
For Android:
- Go to Settings and select "Apps & notifications"
- Find CapCut in the app list and tap it
- Go to "Storage & cache"
- Tap "Clear storage" or "Clear data" to remove the app cache
- You can also tap "Uninstall" to completely remove the app, then reinstall it from Google Play Store
After clearing cache and data, launch CapCut again and see if the templates load normally. Make sure to also restart your device to wipe any lingering temporary files.
- Use a VPN
For users in countries or regions where CapCut is restricted or blocked, a Virtual Private Network (VPN) app or browser extension is a simple way to bypass geoblocking and access all app features, including templates.
A VPN works by creating a secure, encrypted "tunnel" between your device and the VPN provider‘s servers, masking your real IP address and location. By connecting through a VPN server in a country where CapCut is fully available, you can trick the app into thinking you‘re accessing it from an allowed region.
Some popular free VPN options include ProtonVPN, Windscribe, TunnelBear, and Hide.me. Paid VPNs often provide faster speeds and more reliable connections. Always read the privacy policy and terms of any VPN service you use.
To access CapCut templates using a VPN:
- Download a reliable VPN app on your device
- Open the VPN app and connect to a server in a supported country (where CapCut templates are accessible), such as the United States, Canada, Australia, etc.
- Launch CapCut and templates should now load and work properly
- If templates still don‘t show, try connecting to a different server location in the VPN app
Note that a VPN won‘t work in all cases and CapCut could implement VPN blocks. Having a stable, high-speed internet connection is still important even when using a VPN.
- Reinstall the CapCut app
If you‘ve tried the troubleshooting steps above and CapCut templates are still not showing or working, you may need to completely uninstall and reinstall the app as a last resort. Offloading the app as described in the cache clearing section is a similar solution that takes up less time and bandwidth.
Reinstalling CapCut will clear any persistent bugs or corrupted files that may be interfering with template functionality. Keep in mind that uninstalling will remove drafts and projects not backed up to the cloud or your device storage.
To fully reinstall CapCut:
- On your device, hold down the CapCut app icon until the menu appears
- Tap "Remove App" or drag the icon to the "Uninstall"
- Select "Delete App" on the pop-up window to confirm
- Once the app is uninstalled, restart your device
- Open the App Store or Google Play Store and search for CapCut
- Tap the cloud icon or "Install" to reinstall the app
- Launch CapCut and all features, including templates, should now work properly
Contact CapCut Support
If you‘ve exhausted all the troubleshooting tips and your CapCut templates are still not showing up or working as expected, it may be time to contact the CapCut support team directly for further assistance.
You can reach CapCut customer support by:
- Visiting the CapCut help center at https://www.capcut.com/help and using the search bar to find template-related articles
- Browsing support topics at https://www.capcut.com/help/category
- Submitting a request via the form at https://www.capcut.com/help/contact-us
- Opening the "Settings" in your CapCut app and selecting "Support & Feedback" to send a message
- Tweeting @capcutofficial for a faster response
Provide the support team with details like what device and operating system you‘re using, your app version, what country you‘re located in, and screenshots of any error messages. The more information you can give about the issue, the easier it will be for them to identify the cause and advise a solution.
While waiting for a response, you can also search or post your question in CapCut‘s official community forum at https://forum.capcut.com. Chances are other users have experienced similar problems and may be able to provide helpful tips.
Don‘t Let Template Troubles Stop Your Creativity!
We hope this comprehensive troubleshooting guide has helped you resolve any issues with CapCut templates not showing or working properly. From simple fixes like checking your internet connection and updating the app to more advanced solutions like using a VPN, there are many ways to get templates functioning normally again.
If you‘ve tried everything and still can‘t access CapCut templates, remember that you can always start video projects from scratch using the app‘s editing tools and effects. While templates provide a convenient shortcut, they aren‘t necessary to create professional-looking and engaging videos.
Keep flexing your creativity muscles and experimenting with all of CapCut‘s features to produce stunning, original content. Happy video making!
